Here you will find a list of our frequently asked questions, which we hope will help you while visiting our site.

There are several ways to access your Members Tips and by far the easiest is to login, and then select Members Tips from the My Account menu and, then select the product(s) you are a member of. This will automatically load the membership page for that product, if you have a current active subscription to that product.

The other ways to access your currently subscribed membership pages are as stated below. Simply navigate to My Account and there you will see a button marked Memberships.

Clicking on this button will load all of your currently subscribed membership plans.

If You Have Bought Multiple Membership Plans

If you have more than one membership plan, whether active or inactive, your firstly need to click on the View button for that membership plan (see the image below).

This will open a new window, with the Manage button highlighted. You now need to click on the Content button.

This will open another new window, and from there simply click the View button again, and your members page will load with your betting tips and information.

If You Have Only Ever Bought A Single Membership Plan

If you have only ever bought a single membership plan, and the vast majority of Value Rater customers will have bought more than one, then accessing your membership is similar to above. However, after you have entered your Membership area and then clicked View on your single plan, the next window that opens will be the Content window (not the Manage window which loads when you have bought more than one plan), and so you simply need to select View again, to view your members page.

Your betting information is viewable from the Membership page of your currently subscribed and active service. Please see the tip above on how to access your betting information.

We will email your bets to you as well as posting them in your members area. If you haven’t received your emails by 11:30 on the days when tips are due for your particular service, you will need to check your members area.

Unfortunatey, we cannot guarantee email delivery in a timely manner.

There are 3 ways to find out your billing cycle, and all 3 are found within the My Account section.

  1. Select Orders and then View, to view the details of that particular order. When the new screen loads, look for the Related Subscriptions area and within that section, under Next Payment, you will the number of days remaining until the next payment is taken.
  2. Select Memberships and then Manage. When the new screen loads, the date of your next billing cycle will appear in the section titled Next Bill On.
  3. Select Subscriptions and then View against the subscription you want to look up. When the new page loads, the first box will show next to Next Payment Date the number of days until your next payment will be automatically taken.

Of course. You have total control over your subscription plans.

To cancel a subscription, and its associated membership at the end of your payment period, simply navigate to your My Account area. To cancel your next payment (your subscription) simply follow the instructions below.

  1. Within your My Account area, select Subscriptions and then View, to view the selected subscription information.
  2. When the next page loads, you can select Cancel from within the first box. This will cancel only your next automatic payment, and you will still be able to access any membership pages that you have paid for, until your next renewal date.
  3. After selecting Cancel, your Subscription status will change from “Active” to “Pending Cancellation”. This is correct and means you have successfully cancelled your next payment. When your next payment is due, as you have cancelled your automatic renewal, your Subscription status will change to “Cancelled” and no further payments will be taken. At this point, your Membership will also be “Cancelled” automatically.

IMPORTANT: DO NOT MANUALLY CANCEL YOUR MEMBERSHIP.

If you cancel your Membership, prior to your Subscription expiring, you will lose access to your Membership betting information. By following the instructions above to cancel your Subscritpion, your Membership will be automatically cancelled at the next payment renewal date.  Only at that point will your Membership access expire.

Changing your billing address is very easy. Login to My Account, select Addresses, and from within this area you can update your billing address.

No. All of your debit or credit card details are stored by our selected payment gateways. This ensures that your details are kept safe at all times.

All of our select payment gateways opperate under PCI-DSS compliance. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment.

We further added to the layer of security by only passing encrypted SSL/TLS data to these gateways, which themselves are also highly encrypted.

All we store are the last 4 digits of your card, for ease of reference. Should you wish to update your debit or credit card information, while it may appear you are doing so in our store, in reality you are looking at a page hosted through our payment gateway partners, ensuring the integrity of your payment data.

Yes you can, and this is done securely via our payment gateway partners.

To change your debit or credit card, simply navigate to My Account and select Payment methods. Within this section you can quickly and securely add a new card by clicking on the Add payment method button. Once you have clicked this, a new window will open and you need to click on the Add payment method button again.

At this point, a small pop-up window will appear, which is hosted at our payment gateway partner, ensuring the information you enter is travelling over a highly encrypted network. Your new card details will be stored at our payment gateway partners only. We do not store your card information, and simply take the last 4 digits to use as a visible reference for your card management.

If you have forgotten your password and want to request a new one, click on My Account and when the page loads, click on the Lost your password? link at the bottom of the page.

This will send you a password reset email to your registered email address, which should arrive within a few minutes. Within this email there is a link which you need to click to enable you to create a new password. Please check your spam/junk folders in case the email has been moved there, and always make sure you whitelist our email address, which is info@valuerater.co.uk.

Please Note: If you do not receive this email, this is down to your email service provider blocking our legitimate emails and there is absolutely nothing we can do about this. Our system sends these emails out every time, without fail. Our domain is not blacklisted and so therefore these emails shouldn’t be being blocked. You will need to take this up with your email service provider and ask them to whitelist our domain, or change your email address within your account to another service provider.

To change your password, email address or your name, simply visit your My Account area, and then select Account details. From within this section you can change your name, email address and set a new password.

You will of course need to know your old password to set a new one.

First of all, please check your spam/junk folders to make sure that our emails have not been incorrectly moved to that folder. If they have, whitelist our email addresses or domain so that they will always be sent to your inbox. How you whitelist is down to the email client or service provider you are using, so we cannot give you advice on that. The email addresses that we use are:

info@valuerater.co.uk
mail@valuerater.co.uk

If after checking that our emails are not being delivered to your spam/junk folders, and that you have whitelisted either our email addresses or our domain, then there is a high possibility that your email service provider is incorrectly blocking these emails, as they believe they are spam. Unfortunately, there is nothing we can do about this and we can only suggest you take this issue up directly with your ISP or email service provider.

Due to the huge amounts of spam emails being sent daily throughout the world, legitimate emails like ours are often viewed as spam. This can be down to any number of reasons and we are powerless to stop this from happening as we have no control over your incoming mail server, or the spam filtering being applied by your email service provider.

Our only recommendation is to either use a different email account (you can change email accounts easily within your My Account area) or email your service provider directly and tell them that they are blocking our legitimate emails. Free email service providers tend to get the highest amount of spam, and so are the most aggressive when it comes to blocking legitimate emails.

We appreciate this might be a little confusing at first, and it really isn’t intentional. This section will hopefully address that confusion, and clear things up.

Imagine we are selling magazines or newspapers. You buy a monthly magazine, or a daily newspaper, and by doing so you become a Member – a customer in other words – of that specific publication.

The magazine or newspaper itself is the Membership Pages; the pages where you, the Member, can view that particular content. So as a Member (a customer) you have now bought something you can view, just like you would if you have bought a newspaper or a magazine from a shop.

You have decided you like the publication so much that you want to get this every day, and want to pay for this on a recurring basis. So, just like with a newsagent who would deliver your newspapers to your home, or like with a monthly magazine order that would do the same, you essentially create a Subscription to that particular service. This takes away all the pressure of forgetting to go and buy it, and with a recurring payment plan in place, you know you will always get the content you want to see and read.

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