Here you will find a list of our frequently asked questions, which we hope will help you while visiting our site.
First of all, please check your spam/junk folders to make sure that our emails have not been incorrectly moved to that folder. If they have, whitelist our email addresses or domain so that they will always be sent to your inbox. How you whitelist is down to the email client or service provider you are using, so we cannot give you advice on that. The email addresses that we use are:
If after checking that our emails are not being delivered to your spam/junk folders, and that you have whitelisted either our email addresses or our domain, then there is a high possibility that your email service provider is incorrectly blocking these emails, as they believe they are spam. Unfortunately, there is nothing we can do about this and we can only suggest you take this issue up directly with your ISP or email service provider.
Due to the huge amounts of spam emails being sent daily throughout the world, legitimate emails like ours are often viewed as spam. This can be down to any number of reasons and we are powerless to stop this from happening as we have no control over your incoming mail server, or the spam filtering being applied by your email service provider.
Our only recommendation is to either use a different email account (you can change email accounts easily within your My Account area) or email your service provider directly and tell them that they are blocking our legitimate emails. Free email service providers tend to get the highest amount of spam, and so are the most aggressive when it comes to blocking legitimate emails.
We appreciate this might be a little confusing at first, and it really isn’t intentional. This section will hopefully address that confusion, and clear things up.
Imagine we are selling magazines or newspapers. You buy a monthly magazine, or a daily newspaper, and by doing so you become a Member – a customer in other words – of that specific publication.
The magazine or newspaper itself is the Membership Pages; the pages where you, the Member, can view that particular content. So as a Member (a customer) you have now bought something you can view, just like you would if you have bought a newspaper or a magazine from a shop.
You have decided you like the publication so much that you want to get this every day, and want to pay for this on a recurring basis. So, just like with a newsagent who would deliver your newspapers to your home, or like with a monthly magazine order that would do the same, you essentially create a Subscription to that particular service. This takes away all the pressure of forgetting to go and buy it, and with a recurring payment plan in place, you know you will always get the content you want to see and read.